Help Center

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Frequently Asked Questions

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Getting Started

To create an account, click on "Register" in the header, enter your mobile number, and verify it with the OTP sent to your phone. Once verified, your account will be created.

The minimum investment is 10 USDT. You can make multiple investments, and all investments are cumulative toward your total investment balance.

After logging in, go to the Investment page, enter the amount (minimum 10 USDT), provide your USDT wallet address and transaction hash, then submit. Your investment will be processed after blockchain confirmation.

Currently, we only require mobile number verification via OTP. No additional identity verification is needed for basic account creation.

Investments & Interest

Interest is calculated daily on your total cumulative investment balance. Base rate is 0.50% per day, which increases by 0.05% for every 10 direct active referrals, up to a maximum of 2.00% per day. Interest is NOT compounded.

Users investing 10,000 USDT or more qualify for the Special Investor Plan, which provides a fixed 1% daily interest rate regardless of referral count.

Yes! You can make multiple investments at any time. All investments are cumulative and added to your total investment balance for interest calculation.

Interest is calculated and credited daily to your interest balance. You can view your daily interest earnings in your dashboard.

Referrals

When someone uses your referral code to register and invest, you earn referral income. Your daily interest rate also increases by 0.05% for every 10 direct active referrals, up to 2.00% maximum.

Referral income percentages: 10-49 referrals (0.5%), 50-90 referrals (1.0%), 91-120 referrals (1.5%), 121-150 referrals (2.0%), 151+ referrals (3.0%).

Yes, you need a minimum total investment of 500 USDT to be eligible to earn referral income. Referral income is added directly to your investment balance, not paid in cash.

You can find your unique referral code in the Referrals section of your dashboard. Share this code with others to earn referral income.

Withdrawals

Withdrawals are locked until your total investment reaches 500 USDT. Once this threshold is reached, interest withdrawals are unlocked and a monthly withdrawal cycle begins.

Minimum withdrawal: 20 USDT. Maximum withdrawal: 30% of your monthly interest earnings. You can withdraw once per month only.

Withdrawal requests are processed within 24 hours. Large withdrawals may require manual admin approval for security purposes.

All network/gas fees for withdrawals are paid by the user. The platform does not charge additional withdrawal fees.

Account & Security

No. Each user is permitted to maintain only one account. Creating multiple accounts using different mobile numbers is strictly prohibited and will result in permanent account suspension.

Accounts inactive for 60 days will have interest calculations paused until the account becomes active again. You must log in at least once every 60 days to maintain active status.

Keep your account credentials confidential. Never share your login information with anyone. If you suspect unauthorized access, contact support immediately.

We only accept USDT (TRC20) cryptocurrency for investments. You need a TRC20-compatible wallet to send USDT.

Technical Support

You can contact our support team via email at support@groandinvest.com or call us at +1 (555) 123-4567. We typically respond within 24 hours.

Blockchain transactions may take time to confirm. Wait for network confirmation. If your transaction is still pending after 24 hours, contact support with your transaction hash.

We use Firebase phone authentication, so you can log in using your registered mobile number and OTP verification. No password is required.

Try clearing your browser cache, disabling browser extensions, or using a different browser. If the issue persists, contact our technical support team.

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